Frequently Asked Questions
	Technical Specs & Benchmarks		Documentation
	Source Code		Security
	Software Highlights
	Runs on Linux(RedHat), FreeBSD, Solaris		Staff web interface
	Fast and reliable		Customer registration and self-help interface
	Based on open source technology (Apache, MySQL)		Extensive reports
	Automatic invoicing, credit card processing and provisioning		Customizable (most source code provided)
	Why BillMax?

	•	UNIX stability on multiple platforms Linux, Solaris, and FreeBSD
	•	Most source code provided with licensed version
	•	Online customer registration and customer self-management with automated processing
	•	Multiple Security Tiers - customized security levels can be assigned to control access to different areas within the BillMax system
	•	Specifically created for ISPs, Web Hosts, ASPs and other subscription-based businesses by experts in the ISP industry
	•	Advanced reporting - accurate, reliable reports such as accrual sales, liability, account aging Consulting services - professional programming services with certified Software Engineers for data conversion, integration, provisioning, and customizations
	Billing Features
	•	Support for e-mail, postal and faxed billing statements
	•	Real-time credit card processing, refunds, and notices of expired cards
	•	Account suspension/reactivation and charges for overdue accounts and over-usage accounts
	•	Email templates to customers- service expiration, credit card declines, and expiration, overdue notices and usage level warnings
	•	Self provisioning of your hardware environment
	•	Reseller tracking and marketing statistical reporting
	•	Issuance of referral credits
	•	Creation of services with different price structures, setup fees and duration using our billing management module
	Customer Care Features
	•	Online Customer Interface - the BillMax Customer Interface enables your customers to view/change account, user, and service information
	•	Enhanced tech support - see at a glance the number of open and closed tickets, the problem trends, and the customer interaction history; post notes on customer accounts
	•	Multiple Security Tiers - ability to assign different levels of access within the BillMax system
	•	Time-track employees - track consulting services or employees' work time easily with a virtual time clock
	•	Call history - view a customer's incoming connection history from the RADIUS data while conversing with your customer.
	Account Management, Financial and Accounting Features
	•	Real-time RADIUS accounting through BillMax processes your data automatically
	•	Financial reports - create reports such as accrual sales, aging account receivable, liability, revenue, sales forecasts, sales tax, unearned income and more.
	•	Custom reports - customize your internal reports seamlessly with simple SQL or BillMax can integrate with Crystal ReportsTM for more reporting power.
	•	Sales tax regions - easily manage accounts in multiple areas with varying tax rates.
	•	Bar graphs - create graphs depicting growth trends, customer usage, traffic and more